Web Exclusive | December 2019
Karl Mayer is expanding Webshop Spare Parts platform
Karl Mayer is expanding its Webshop Spare Parts platform in order to support its clients in their day-to-day operations even more effectively. With a number of new functions, the online ordering platform is now even more useful. A new film was premiered at ITMA 2019 in Barcelona, showing the Webshop, together with its functions and advantages.
The Webshop also celebrated a first for the warp preparation sector at ITMA 2019. It was successfully presented to clients with all the existing functions, together with the web shops that have been installed. Webshops for the Karl Mayer’s business units are being presented at specific trade fairs. The Webshop for technical textiles was promoted at the JEC World exhibition in March 2019, which generated a great deal of interest.
The Webshop Spare Parts for technical textiles began on a small scale in 2017 and has been expanding gradually ever since. By the end of 2018/19, the range covered more than 3,200 items – so it was time for a relaunch. The ordering platform, with specific actions, was presented to a wide circle of customers and was very well received. The webshop for Karl Mayer Technische Textilien is now being used by customers from 13 countries.
“We are extremely pleased, and we are increasingly expanding our spare parts business via our webshop,” said Jessica Schwabe from Karl Mayer Technische Textilien in July 2019. She found a new innovation, which was unveiled at ITMA, particularly useful: this was the setting up of the central access address, which directs the user straight to the webshop that has been made available to him. Alternatively, he can select the webshop that he wants to use via a landing page.
In the latest upgrade, the Webshop Spare Parts has been extended by the ability to specify the delivery times. In addition to the standard delivery times, an additional display now also gives information on the current availability of selected items, as a function of the number of pieces required. This new function gives the customer optimum support when planning his requirements.
The Webshop Spare Parts for Warp Knitting also offers some new functions that go beyond the conventional procurement of spare parts. This extended feature relates to work on the machine operations of the customers on site. Karl Mayer has linked service packages for standard applications to meet the requirements of its customers. The focus here is on the mechanical and electrical work, which can be booked via a contact at Karl Mayer.