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Report | September 2016

CONNECT for more efficient technical support

Thanks to CONNECT, Karl Mayer’s customers can call up the production data easily and transmit data just as easily, conveniently and securely if there are any problems.

The monitoring of production data is becoming more and more important in modern manufacturing operations. Furthermore, in view of tight processing schedules, unplanned machine stoppages are also expensive and have to be dealt with as quickly as possible. In this case, the first step is to make absolutely clear what the problem is. The machine manufacturer’s technical support personnel need the customer to supply all the relevant data relating to the situation on site, and this must be done without any mistakes, and as clearly and quickly as possible.

KARL MAYER has developed the special KARL MAYER CONNECT app to provide fast and efficient communication between the machine operators and the technical support specialists. From July 2016 onwards, it will be possible to download the app onto smartphones and tablets from the Apple Store, Google Play and 360 Mobile Assistant for Android devices in China. This new service is available in two stages and is easy to use. The menu navigation system is intuitive and is familiar to users of mobile devices.

Step-by-step efficient communication

Level 1 of the KARL MAYER CONNECT app covers the basic communication package. The transfer of information is both simple and specific. If there is a problem, the personnel on site can use a smartphone or tablet to scan a QR code on the operator console of the machine to send off a technical query, which is received by KARL MAYER’s technical support staff. With this transmission, they also receive important log files for explaining the problem. The customer can also send photos and comments with his query to give more details of the problem. This can be done conveniently by using easy-to-understand touch commands. A direct link to the KARL MAYER SPARE PARTS WEBSHOP can also be established just by touching the screen. All the possibilities are available for machines equipped with the appropriate KAMCOS® upgrade – which is available as standard from the construction year, April 2016, onwards. Earlier models, from 2010 onwards, can be upgraded accordingly.

Level 2 of the new app can be used if the machines operate with KAMCOS® 2 and can be linked into the customer’s network via the WLAN, together with the mobile devices. This second level offers more features. A service request can also be sent via the QR code, which can also transmit an extensive package of machine data, gives more details of the query, together with any comments and photos, and is the direct link to the KARL MAYER SPARE PARTS WEBSHOP.

The machine data are also available for checking remotely - within range of the company network. Operating data that can be looked at remotely include e.g. the notification history and speed record. The customer always has the efficiency data relating to the plant ready to hand. If the client has any general questions regarding the technology, the pages relating to the machine documentation/information can be opened by touching the screen. The KARL MAYER CONNECT app was premiered at ITMA 2015 in Milan, where it met with a great deal of interest. Encouraged by this success, KARL MAYER’s technical support strategies over the following months concentrated on putting the infrastructure in place for rolling out the system worldwide. The second phase of the app will then be available worldwide. In future, he and his team will be able to receive more data and reliable information, enabling them to provide technical support more quickly and in a more targeted way.

The KARL MAYER CONNECT app is not an isolated system. Together with the KARL MAYER CHECK PARTS and the SPARE PARTS WEBSHOP, it is one of the new, innovative on-line services for mobile devices, which are complementing KARL MAYER’s direct customer support services.

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Corporation      Perfect Equipment Pvt.Ltd (BONINO)      Perfect Equipment Pvt.Ltd (BONINO)      Picanol N V      Pioneer Industries      Prashant Gamatex Pvt Ltd      Premier Evolvics Pvt Ltd      Rabatex Industries      Reshmi Industries (India) Pvt Ltd      Rieter India Pvt Ltd      Rieter India Pvt Ltd (Novibra)      Rieter India Pvt Ltd (Suessen)      S Mohanlal Group of Companies      S Mohanlal Group of Companies      Sahas Engineering Corporation      Sainit Textiles / Sainit Exports      Sakthi Textile Engineers      Saurer Components Gmbh      Saurer Textile Solutions Pvt. Ltd      Savio Texcone (P) Ltd      SG Pneumatics Pvt Ltd      Shail International Pvt Ltd      Shakti Textile      Sheeba Engineering Co.      Sheltronics Control Systems Pvt Ltd      Shivam Engineering Works      Shree Gayatri Heald Mfg. Co.      Shree Ram Textile      Shree Weltex Industries      Shrutex Overseas      Skaat Machine Works India Pvt Ltd      Skaat Machine Works India Pvt Ltd      SMEW Textile Machinery Pvt Ltd      Solid Wheels Industries      Sopromatex (UCMTF)      SPINCAN Manufacturing Co.      SRE Corporation      Sri Lakshmi Fire Controls      Staubli AG      Stella India      Sunrise Industries      Tai Ho Shing Knitting Machinery Co. Ltd      Taining Machine Industrial Co. Ltd      Tech Shivam Industries      Techno Industries      Texfab Engineers (India) Pvt Ltd      Textech Industries India Pvt Ltd      The Indian Card Clothing Co. Ltd      Umargaon Textile Machinery Pvt Ltd      Uster Technologies AG      Vaari Textile Machine India Ltd      Vetri Engineers      Weltex Industries      Yale Synthlube Industries      Yamuna Machine Works Ltd      A.T.E. Enterprises Pvt.Ltd (Goller)      A.T.E. Enterprises Pvt.Ltd (Luwa)      A.T.E. Enterprises Pvt.Ltd (Monforts Fongs-MFT)      A.T.E. Enterprises Pvt.Ltd (Processing - Digital Printing)      A.T.E. Enterprises Pvt.Ltd (Processing ETP)      A.T.E. Enterprises Pvt.Ltd (TCC)      AB Carter India Pvt Ltd      Advantex Technology Solution LLP      Alidhra Weavetech Pvt Ltd      AM Inno-spin Systems Pvt. Ltd      Apex Precision Mechatronix Pvt Ltd      Arudatta Triotex Engineers Pvt Ltd      Autotex Ancillaries Pvt Ltd      Barnet India Pvt Ltd      Basant Wire Industries Pvt Ltd      Batliboi Ltd      Belmark Industries      Bhagyarekha Engineers Pvt Ltd      Bharat Beams Pvt Ltd      Bharat Bijlee Ltd      Biancalani Srl      Bianco Textile Solutions India Pvt Ltd      Bohmen Industries      Bracker AG (Rieter)      British Textile Machinery Association      Bry-Air Asia Pvt Ltd      C. S Panchal And Co.      C.Gheewala And Co.      Colorjet India Ltd      Continental Engineering Indus Pvt Ltd      Croda India Co.      CS-ITEC Systel Private Limited      Custom Logics Pvt. Ltd.      Dhara Engineering Works      Duratech Automation Pvt Ltd      Dynamic Motors and Services      Elgi Electric and Industries Ltd      Elgi Equipments Ltd      Embee Corporation      Eppinger Tooling Asia Pvt Ltd      Excel Traders      Exolloys Engineering Pvt Ltd      Fadis Textile Machinery      Ganesh Engineering      Gayatri Industrial Engineers      Golden Precision Products P Ltd      Golden Precision Products P. Ltd / Golden Engineering Co.      Graf (Rieter India)      Grasim Industries Ltd      Groz-Beckert Weaving      HMSU Rollers (India) Pvt Ltd      Indigo Prints Smart Pvt Ltd      Inditech International (Binsfeld)      Innova Machines      ITEMA WEAVING (INDIA) PVT LTD      J.V. Engineers      Jacobi Machinery Pvt Ltd (Simta)      Jacobi Machinery Pvt Ltd (Simta)      Jiangyin Guoguang Calender And Fibre Roller Co., Ltd      Jogindra Industries Pvt Ltd      K K Engineering Works      K U Sodalamuthu and Co. Pvt Ltd      Kanai Juyo Kogyo Co. Ltd      Ketex Industrial Handling Pvt Ltd      Key Textile Accessories Pvt Ltd      Kirloskar Toyota Textile Machinery Pvt Ltd      Kobelco Compressors India Pvt Ltd      Koerting Engineering Pvt Ltd      Kothari Techno Tex      Krofta Engineering Ltd      Kusters Calico Machinery Pvt Ltd      Lakshmi Card Clothing Mfg Co. Pvt Ltd      Lakshmi Machine Works Ltd      Laxmi Shuttleless Looms Pvt Ltd      Laxmi Textile Stores      Lifebond Machines Pvt Ltd      Loepfe Brothers Ltd      Lucy Engineering Works Pvt Ltd      Luwa India Pvt Ltd      M K Brothers Mfrs Pvt Ltd      M Tex Enterprises / Megastar Coolers Pvt ltd      M.S.J Impex      Marvel Gloves Industries / FAB Industries      Marzoli Machine Textiles S.R.L      Mayur Reeds And Healds Pvt Ltd      Menzel Engineering India Pvt Ltd      MESDAN India Pvt Ltd      Metal Perforation Pvt Ltd      MM International      Mohler Machine Works Pvt Ltd      Moksha Thermoplastics Pvt. Ltd      Mylon Metallics Pvt Ltd      Mylon Metallics Pvt Ltd      Nanotek Agencies      Omkar Engineering Works      Oxford Electrohit      Panna Spin Equipments Pvt Ltd      Peass Industrial Engineers Pvt Ltd      Peeyespe Engg. Corporation      Perfect Equipment Pvt.Ltd (BONINO)      Perfect Equipment Pvt.Ltd (BONINO)      Picanol N V      Pioneer Industries      Prashant Gamatex Pvt Ltd      Premier Evolvics Pvt Ltd      Rabatex Industries      Reshmi Industries (India) Pvt Ltd      Rieter India Pvt Ltd      Rieter India Pvt Ltd (Novibra)      Rieter India Pvt Ltd (Suessen)      S Mohanlal Group of Companies      S Mohanlal Group of Companies      Sahas Engineering Corporation      Sainit Textiles / Sainit Exports      Sakthi Textile Engineers      Saurer Components Gmbh      Saurer Textile Solutions Pvt. Ltd      Savio Texcone (P) Ltd      SG Pneumatics Pvt Ltd      Shail International Pvt Ltd      Shakti Textile      Sheeba Engineering Co.      Sheltronics Control Systems Pvt Ltd      Shivam Engineering Works      Shree Gayatri Heald Mfg. Co.      Shree Ram Textile      Shree Weltex Industries      Shrutex Overseas      Skaat Machine Works India Pvt Ltd      Skaat Machine Works India Pvt Ltd      SMEW Textile Machinery Pvt Ltd      Solid Wheels Industries      Sopromatex (UCMTF)      SPINCAN Manufacturing Co.      SRE Corporation      Sri Lakshmi Fire Controls      Staubli AG      Stella India      Sunrise Industries      Tai Ho Shing Knitting Machinery Co. Ltd      Taining Machine Industrial Co. Ltd      Tech Shivam Industries      Techno Industries      Texfab Engineers (India) Pvt Ltd      Textech Industries India Pvt Ltd      The Indian Card Clothing Co. Ltd      Umargaon Textile Machinery Pvt Ltd      Uster Technologies AG      Vaari Textile Machine India Ltd      Vetri Engineers      Weltex Industries      Yale Synthlube Industries      Yamuna Machine Works Ltd